Privacy Policy

Information we handle

Information stored on your device

StickerIsland stores your saved and imported sticker books, scrapbooks, gameplay progress, earned rewards, and related game state on your device. These files are not automatically uploaded to our backend for gameplay synchronization. Copies may be included in device backups depending on your Apple and device settings.

The app also stores your service user ID and sign-in token locally. A device account identifier is stored in the iOS Keychain and may remain after you uninstall the app.

Device-based account and technical information

The app can create a service account without asking you to register with a name, email address, or password. It sends a device identifier based on Apple's identifier for vendor, or a randomly generated identifier if that identifier is unavailable, to our backend. We associate it with a service user ID, authentication credentials, and your credit balance.

Requests include technical information such as the app identifier, platform, API version, and request language. Our backend and infrastructure providers receive your IP address and connection information when handling requests. We may retain task identifiers, processing status, timestamps, and technical or error logs needed to operate, secure, and troubleshoot the Service.

Pictures and generation instructions

If you choose to make a book from a picture, the app accesses the picture you select through Apple's system photo picker. It does not request unrestricted access to your photo library or upload your entire library. Selecting a picture alone does not start an image upload; generation begins when you choose to make the book.

When generation starts, the app prepares and uploads a copy of the selected picture together with generation instructions, including the optional theme you enter. Our backend processes the picture, instructions, account and task identifiers, task status, and resulting images. A generated scene is uploaded again to produce the cleared background used for the sticker book. The app cuts the stickers from those images on your device.

Purchases and credits

Apple processes in-app payments. To verify purchases, deliver credits, show purchase history, and resolve payment problems, our backend receives purchase-related information such as your service user ID, order and transaction identifiers, product or offer information, App Store receipts, order status, and credit records. We do not receive your full payment-card details.

Help and feedback

If you send feedback in the app, our backend stores the text you submit, associated account information, support replies, timestamps, and whether replies have been read. If you email us, we receive your email address, message, and any attachments. Please do not send passwords, full payment-card details, or unnecessary sensitive information.

How we use information

We use information to:

• Save your books, collections, and progress on your device.
• Create and recognize your device-based service account.
• Process the picture and theme you submit, run generation tasks, and return your sticker-book images.
• Maintain credit balances, verify purchases, deliver credits, and resolve purchase issues.
• Receive feedback, provide support, and display replies.
• Operate and protect the Service, prevent abuse and fraud, investigate errors, resolve disputes, and meet applicable legal obligations.

The app does not include advertising or a third-party advertising or analytics SDK. It does not access Apple's advertising identifier or implement cross-app advertising tracking. We do not sell personal information or share it for cross-context behavioral advertising.

Pictures, face data, and AI processing

AI generation is performed using models deployed and operated by us on our own backend infrastructure. We do not disclose your pictures, prompts, face data, or generated content to third-party AI services. Cloud providers supply infrastructure such as hosting, storage, and networking; they do not operate the AI models as independent third-party AI services for the app.

Image-generation tasks are managed through our backend. Image files are uploaded to cloud storage authorized by our backend, currently Google Cloud Storage, and results are downloaded from locations provided by the backend.

If a picture you select contains a face, it may include visible facial features, position, shape, skin tone, hairstyle, and expression. We process these characteristics only as part of the selected image to generate the requested illustration. Automated processing may preserve or transform appearance, pose, style, or expression according to the generation instructions.

We do not use pictures or face data for facial recognition, identity verification, biometric identification, user tracking, advertising profiling, or model training. We do not compare faces against a database or create, store, or use faceprints or biometric profiles for facial recognition. We do not sell face data.

Please choose pictures you are authorized to use, obtain any necessary permission from people pictured, and avoid submitting sensitive personal information. We do not claim ownership of the pictures you upload or the content you generate.

Who receives information

We may share information as needed with:

• Cloud infrastructure and hosting providers: to host our backend, databases, storage, and delivery infrastructure. Our models are deployed and operated by us on that infrastructure.
• Apple: for App Store distribution, in-app purchases, refunds, and platform features. Apple handles its own services under Apple's Privacy Policy.
• Recipients you choose: if you export or share a sticker book or scrapbook, the file contains its artwork and book content, including any personal information visible in the images. The sharing app or service and recipients handle their copies under their own practices.
• Professional advisers or authorities: when reasonably necessary to comply with law, protect rights and safety, investigate abuse, or respond to lawful requests.
• A successor organization: in connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards and any notice required by law.

Our team can review feedback and support messages you submit. The app does not automatically publish your pictures, books, or feedback to a public community.

Retention and deletion

We retain server-side information for as long as reasonably necessary to provide the Service, deliver requested results, maintain security and reliability, prevent abuse, troubleshoot errors, resolve disputes, and comply with legal obligations.

Uploaded pictures, face data contained in those pictures, generation instructions, intermediate images, generated results, and task records are retained only as long as reasonably necessary for these purposes. Device account and credit records are retained as needed to maintain your account and balance. Purchase records may be retained for payment verification, accounting, dispute resolution, and legal compliance. Feedback, support conversations, and technical logs are retained as needed to handle requests and operate the Service.

Retention periods vary according to the type of information and the systems used to process it. Backup copies may remain for a limited additional period before deletion. We may retain limited records where necessary for security, fraud prevention, legal compliance, or dispute resolution.

Local books and scrapbooks remain on your device until you delete them using the available app controls or remove the app's local data. Removing a saved book does not necessarily remove artwork copied into a scrapbook, exported file, or backup. Uninstalling the app generally removes its local files, but may leave the Keychain account identifier and does not delete server-side records or copies in backups.

You can delete your device account in the app at any time: open My account and tap Delete account. This permanently removes the account, its remaining credits and purchase history, and its feedback from our service; sticker books saved on your device are kept. If you report a book with Report content, the report is sent with the book's title and ID through Help & feedback.

To request deletion of specific server-side pictures, generated images, or support messages, email [email protected]. Include the user ID shown in My account, if available. We may need to verify your request. Account deletion may affect access to associated credits and purchase history, and some records may need to be retained for the purposes described above.

Your choices and privacy rights

You can play bundled books without uploading personal pictures, choose which picture to provide for generation, omit the optional theme, and decide whether to send feedback or share exported files. Using a bundled sample avoids submitting a personal photo; the sample is still uploaded and processed when you start generation.

You can delete supported saved books and scrapbooks using the available app controls. Exported files, recipients' copies, and device backups must be managed separately. Removing local content does not automatically delete server-side generation records.

Depending on where you live, you may have rights to access, correct, delete, obtain a copy of, or restrict or object to processing of your personal information. Where processing relies on consent, you may be entitled to withdraw it. You may also have a right to complain to your local data protection authority.

Email [email protected] to exercise applicable rights. We will handle requests within the time limits required by applicable law and may need to verify your request. You do not need to include a new photo or sensitive identity document in your initial request.

Security and international processing

We use reasonable administrative, technical, and organizational safeguards designed to protect information. The app uses HTTPS for connections to our backend and stores the persistent device account identifier in the iOS Keychain. No method of transmission or storage can guarantee absolute security.

Our cloud infrastructure, hosting, storage, and other service providers may process information in countries other than where you live. Those countries may have different data protection laws. Where required, we use appropriate safeguards for international transfers.

Children's privacy

The Service is not directed to children under 13, or under the minimum age required by applicable law. We do not knowingly collect personal information from children below that age. If you believe a child has provided personal information to us, contact [email protected] so we can review and delete it where appropriate.

Changes to this policy

We may update this Privacy Policy as the Service or our information practices change. We will post the revised policy on this page and update the effective date. We will provide any additional notice or request any consent required by applicable law.

Contact us

For privacy questions, requests, or concerns, contact:

• Operator: StickerIsland
• Email: [email protected]

Include "StickerIsland privacy request" in the subject line and your user ID, if available, so we can locate the relevant records.